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Refund Policy

Last updated July 17, 2026

Last Updated: July 17, 2026

This Refund Policy explains how refunds, cancellations, billing issues, and purchase-related requests are handled for EdAIX, including Vibe ID, Mock Interview, and Vibe Offer, and any related digital services made available through edaix.io or related properties (collectively, the "Services").

This Policy applies to purchases of digital products, paid features, monthly subscription plans, trials, promotions, and other paid offerings, including our current Starter, Pro, and Premium plans.

By purchasing a paid product or membership, you agree to this Refund Policy.

Digital Products and No Physical Returns

EdAIX provides digital products and online services. Our Services may include AI-assisted career tools, professional identity features, resume and profile workflows, templates, content-generation support, job-search preparation tools, offer-preparation tools, and other digital features.

Because the Services are digital, there are no physical goods to return. Access to certain paid features may begin immediately after purchase, activation, or account upgrade.

Current Plans and Monthly Subscriptions

Our current plans may include:

  • Starter: a free plan that may include limited features such as 1 Mock Interview Trial, 100 Job Match Scores, and 2 Resume Tailorings.
  • Pro: a paid monthly subscription currently offered at $9/month during the applicable promotional period, which may include features such as Unlimited Job Match Scores, Unlimited Resume Tailoring, Multi-role Resume Library, Full Vibe ID Career Profile, and Vibe Intern Assessment.
  • Premium: a paid monthly subscription currently offered at $99/month during the applicable promotional period, which may include everything in Pro plus 1 Mock Interview per week, up to 4 Interview Sessions per month, role-specific interview questions, and personalized interview feedback.

Plan names, prices, promotional pricing, feature limits, usage quotas, and included features may be shown at checkout, in the product interface, or in your account. If there is a conflict between this Policy and the checkout page for a specific purchase, the checkout disclosures for that purchase will control to the extent required by law.

Paid monthly subscriptions automatically renew each month unless canceled before the next renewal date. You may cancel through the account portal under Settings > Billing where available. Cancellation stops future renewal charges after the current billing period, but does not automatically provide a refund for the current or past billing periods unless required by law or expressly stated in this Policy.

General Refund Rule

All purchases of paid monthly subscriptions, paid features, and other digital products are generally final and non-refundable once access has been activated, made available, or the applicable billing period has started, except as described in this Policy or as required by applicable law.

This means that, unless an exception applies, we do not provide refunds based on:

  • change of mind after purchase;
  • low usage or non-usage;
  • failure to use available features;
  • misunderstanding of features that were reasonably described at purchase;
  • dissatisfaction with AI-generated output, AI mock interview questions, transcripts, scores, feedback, coaching suggestions, or interview practice results;
  • failure to obtain interviews, callbacks, job offers, promotions, salary increases, admissions, or other outcomes;
  • preference for a different product, platform, or workflow;
  • availability of a discount or promotion after purchase;
  • account suspension or termination due to a violation of our Terms.

Refunds Required by Law

Nothing in this Policy limits any non-waivable refund, cancellation, or consumer protection rights you may have under applicable law.

If applicable law requires a refund, cancellation right, notice, remedy, or other consumer protection, we will comply with that law.

This Policy is intended to clearly disclose our limited refund terms before purchase.

Duplicate Charges and Billing Errors

If you believe you were charged more than once for the same purchase, charged an incorrect amount, or experienced another billing error, contact us as soon as possible at [email protected].

We may issue a refund or correction for verified duplicate charges or billing errors.

To help us review your request, include:

  • the email address associated with your account;
  • the date of the charge;
  • the amount charged;
  • screenshots or receipts showing the issue;
  • the last four digits of the payment card, if applicable;
  • any Stripe receipt or invoice ID available to you.

Unauthorized Transactions

If you believe a transaction was unauthorized, contact us promptly at [email protected].

We may ask for additional information to verify the issue, protect your account, and coordinate with Stripe or another payment processor. We may restrict account access while an unauthorized transaction review is pending.

Unauthorized transaction claims may also be subject to the rules of your bank, card issuer, payment network, Stripe, or applicable law.

Technical Issue Exception

We may provide a remedy if you experience a verifiable, prolonged inability to access core paid features due to a technical issue caused by EdAIX.

Examples of issues that may qualify include:

  • prolonged inability to access paid subscription features, including paid AI Mock Interview features, after successful payment;
  • confirmed payment activation failure;
  • system errors that prevent access to core paid functionality for an extended period;
  • repeated platform malfunction that prevents any meaningful use of the paid service;
  • verified AI system failures where the system repeatedly fails to produce any output, transcript, score, or feedback due to a technical error.

Technical issue remedies may include troubleshooting support, account correction, access restoration, service credit, partial refund, full refund, or another remedy we determine appropriate based on the severity, duration, and circumstances of the issue.

This exception does not apply to:

  • scheduled maintenance;
  • brief or intermittent service interruptions;
  • temporary vendor outages;
  • one-off errors that resolve on their own;
  • issues caused by user device settings, browser extensions, network conditions, unsupported devices, or third-party platforms outside our control;
  • dissatisfaction with AI-generated content, tone, formatting, style, usefulness, mock interview questions, AI scores, transcripts, or feedback;
  • failure to achieve a career outcome.

AI-Generated Content and Output Quality

EdAIX may use AI and automated tools to assist with career materials, professional identity organization, resume preparation, profile development, AI Mock Interview, audio/video interview practice, transcription, scoring, feedback, job-search support, offer preparation, and other career-related workflows.

AI-generated content is assistive and may vary based on your inputs, settings, uploaded materials, prompts, and use of the Services. AI output may be inaccurate, incomplete, outdated, biased, generic, or unsuitable for your specific situation.

You are responsible for reviewing, editing, verifying, and deciding whether to use any AI-generated output.

Dissatisfaction with AI-generated content is not grounds for a refund. This includes, without limitation:

  • subjective dissatisfaction with style, tone, wording, formatting, or structure;
  • disagreement with AI suggestions or recommendations;
  • belief that the AI output could be better or more personalized;
  • differences between expected and actual output;
  • outputs that require editing before use;
  • dissatisfaction with mock interview questions, AI-generated scores, ratings, transcripts, audio or video analysis, feedback, coaching suggestions, or practice outcomes;
  • failure of AI-generated materials, mock interview practice, scores, feedback, or coaching suggestions to produce interviews, callbacks, offers, salary increases, admissions, or other outcomes.

Career Outcome Disclaimer

EdAIX provides digital tools and career-related support. We do not guarantee any job-search, recruiting, academic, immigration, financial, compensation, or career result.

Refunds are not provided because a user does not receive:

  • interviews;
  • callbacks;
  • referrals;
  • job offers;
  • admissions;
  • promotions;
  • salary increases;
  • visa or immigration results;
  • employer responses;
  • negotiation outcomes;
  • any other desired career result.

Change of Mind and Low Usage

Because paid subscriptions and other paid Services provide digital access that may begin immediately, refunds are not provided for change of mind, low usage, non-usage, or failure to use available features during a billing period.

You are responsible for reviewing the product information, price, features, limitations, and purchase terms before completing your purchase.

Feature Changes and Product Evolution

EdAIX is an evolving product. We may add, modify, rename, limit, suspend, replace, or discontinue features, workflows, templates, AI tools, integrations, or product experiences over time.

Feature changes, product redesigns, vendor changes, model changes, changes in AI output behavior, interface changes, or discontinued non-core features do not automatically entitle you to a refund.

If a material change prevents access to the core paid subscription features you purchased, we may review the issue and determine an appropriate remedy.

Automatic Renewal and Cancellation

Paid monthly plans automatically renew each month unless canceled before the next renewal date. Your payment method may be charged automatically for the applicable monthly price, taxes, and fees at the beginning of each renewal billing period.

You may cancel your paid subscription through the account portal under Settings > Billing where available. If account portal cancellation is unavailable, contact us at [email protected].

Cancellation generally takes effect at the end of the then-current billing period unless otherwise stated at checkout or required by law. You may continue to access paid features until the end of the paid period, subject to the Terms of Service. Unless required by law or expressly stated in this Policy, cancellation does not automatically provide a refund for charges already incurred or for the current billing period.

Trials, Promotions, and Discounts

We may offer trials, promotions, coupons, discounts, early-access pricing, launch pricing, student pricing, referral credits, or other special offers.

Promotional terms may include eligibility requirements, expiration dates, usage limits, and other restrictions. Unless expressly stated, promotions have no cash value and cannot be applied retroactively to prior purchases.

If you purchase before a later discount or promotion becomes available, the later discount does not entitle you to a refund, credit, or price adjustment unless we expressly say otherwise.

Taxes, Processing Fees, and Currency Issues

Displayed prices may exclude applicable taxes, currency conversion charges, bank fees, foreign transaction fees, or payment-provider fees.

Where permitted by law, payment processing fees, currency conversion fees, bank fees, taxes already remitted, and similar third-party costs may be non-refundable.

Refund amounts may differ from the original charge due to exchange rates, payment processor rules, bank fees, taxes, or other third-party costs outside our control.

Account Termination and Policy Violations

We may suspend or terminate access to the Services if you violate our Terms of Service, misuse the Services, engage in fraud, abuse, unlawful activity, payment misconduct, unauthorized sharing, or other prohibited conduct.

If your account is suspended or terminated for violation of our Terms, you are not entitled to a refund unless required by applicable law.

How to Request a Refund or Billing Review

To request a refund, billing correction, or technical issue review, contact us at [email protected].

Your request should include:

  • your account email;
  • the purchase date;
  • the amount charged;
  • the product or membership purchased;
  • the reason for the request;
  • screenshots, receipts, Stripe invoice IDs, or other supporting information;
  • a description of any technical issue and steps to reproduce it, if applicable.

Requests should be submitted promptly. Delays may limit our ability to verify transactions, technical issues, or account activity.

Refund Review Process

We review refund and billing requests on a case-by-case basis.

During review, we may consider:

  • whether access was activated or made available;
  • whether the product was used;
  • whether the issue is a verified billing error;
  • whether the issue is a verified technical failure;
  • the timing of the request;
  • account history and usage logs;
  • communications with support;
  • applicable law;
  • Stripe or payment processor information.

Submitting a request does not guarantee a refund.

Approved Refunds

If we approve a refund, the refund will generally be issued to the original payment method through Stripe or the applicable payment processor.

Refund timing depends on Stripe, your bank, your card issuer, payment network rules, and other third-party processing timelines.

After a full refund, access to the paid product, subscription plan, and paid features associated with the refunded purchase ends promptly. A subscription cancellation without a refund remains active through the end of its current billing period.

Chargebacks and Payment Disputes

If you believe a charge is incorrect, contact us first at [email protected] so we can review the issue.

If you initiate a chargeback or payment dispute, we may suspend or restrict your account while the dispute is pending. We may provide transaction records, account records, usage records, policy terms, and other relevant information to Stripe, banks, card networks, or payment processors to respond to the dispute.

Fraudulent or abusive chargebacks may result in account termination and loss of access to paid features.

Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted with a revised "Last Updated" date.

Changes will apply prospectively unless otherwise required by law.

Contact Us

EdAIX

An AI-powered career growth platform

Website: edaix.io

Email: [email protected]